Hello mr/s customer,
Thank you very much for choosing to make a purchase with us here at checksdowntown.com
Please fill out our delivery information as best you can, providing all information needed by our delivery partners, so as they can get your order to you.
We will process your order as soon as possible within standard business hours. If residing in the North Island, you should receive your delivery within 1-3 days. If residing in the South Island you should receive your delivery within 2-4 days. We will email you a confirmation once your order has been shipped. If there is a public holiday on tthe day of your order/the day after there may be a 1-2 day delay.
Orders shipped to countries outside of New Zealand and Australia may take up to 2 weeks from purchase date to get to you. Any orders that cannot be accepted within this time frame will be returned back to us and subjected to return postage fees. Your purchase may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by you (the customer) ; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. You can always check to see how your order is going by either checking the tracking number or by emailing us.
Please provide a physical street address – we’re not able to deliver to a P.O. Box. You will need to sign for your order on delivery too so make sure it's an address you will be at during working hours.
Returns and refunds
You may return any product, with the exception of sale or discounted items, within 14 days of purchase. Items must be returned unworn, unaltered and unwashed. All original packaging and labelling must be returned also. Sale items may not be returned or exchanged unless they are faulty so please do choose carefully. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
To return an item, please organise delivery to the address listed below and include your order number as a reference. The item/items must arrive back with us in the same condition as you received it. We also suggest you select an insured shipping or postage method. All return shipping costs are to be paid by you (the customer).
Send your package to:
7 High Street,
Downtown Auckland 1010,
We will use your information in the strictest confidence and will not give your info to any dodgy spam company. We will keep your info private and we do not for any reason record credit card information. If you have signed up to our mailing list and no longer wish to receive our updates, you can click unsubscribe at the bottom of any of our newsletters. We adhere to the requirements of the NEW ZEALAND Privacy Act 1993.